YOUR PRIVACY MATTERS
We respect the privacy of our customers, recipients and business partners.
Reinex Freight Services respects the privacy of its customers, recipients and business partners.
Personal information supplied to us may be processed where necessary for legitimate logistics, shipment administration, customer service, recipient verification, regulatory, security and legal purposes.
Where identification or other sensitive documentation is required in connection with a consignment, customers and recipients should submit such information only through communication channels authorised by Reinex Freight Services.
1. Introduction
Reinex Freight Services ("we", "us", "our") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website or our logistics services.
2. Who We Are
We are an international logistics and freight solutions company. For the purposes of applicable data protection laws, we act as a data controller in respect of personal information that we process for our own business purposes.
3. Information We Collect
We may collect and process the following categories of information:
- Identity and contact details, such as name, company name, postal address, email address and telephone number.
- Shipment information, including shipment references, origin and destination details, contents descriptions, weight, dimensions and declared value.
- Recipient information provided by senders for the purposes of delivery.
- Verification information, which may include identification and supporting documentation where required by law or for security purposes.
- Correspondence and enquiry records.
- Technical information generated when you use our website, such as IP address, browser type and pages visited.
4. How We Use Your Information
- To provide, arrange and administer logistics and freight services.
- To prepare quotations and respond to enquiries.
- To carry out shipment administration, customs and documentation support, and delivery coordination.
- To carry out recipient verification and to meet security, regulatory and legal obligations.
- To prevent and detect fraud, unauthorised activity and misuse of our services.
- To maintain records and improve our services.
5. Lawful Bases
Where required, we process personal information on the basis of one or more of the following: performance of a contract; compliance with a legal obligation; our legitimate business interests; and, where applicable, your consent.
6. Sharing Your Information
We may share personal information with carriers, customs intermediaries, clearance professionals, insurers, payment providers, professional advisers and service providers where necessary to provide our services, and with public authorities or regulators where required by law. We require service providers to protect personal information and to use it only for the purposes for which it was shared.
7. International Transfers
Because we provide international logistics services, personal information may be transferred to, stored in, or processed in countries other than the country in which it was collected. Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and tax requirements, to resolve disputes, and to enforce our agreements.
9. Security
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and information is shared with us at your own risk.
10. Your Rights
Subject to applicable law, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us.
11. Cookies
Our website uses cookies and similar technologies. For more information, please see our Cookie Policy.
12. Marketing
We will only send you marketing communications where we have a lawful basis to do so. You can opt out at any time by contacting us or by using the unsubscribe option in our communications.
13. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.
15. Contact Us
For questions about this Privacy Policy or your personal information, contact us at info@reinexfreight.com.